Service disruption caused by a third party provider

Incident Report for Planday

Resolved

The incident has been resolved.
Posted Oct 09, 2025 - 20:07 CEST

Update

Our provider is still working on fully mitigating the issue on their end.
We will continue monitoring the incident at our service provider and will update this page as events warrant.
Posted Oct 09, 2025 - 17:02 CEST

Update

While our third-party provider has reported that the majority of impact is mitigated, some Planday users might experience intermittent performance issues in the product.
We are currently monitoring the incident at our service provider and will update this page as events warrant.
Posted Oct 09, 2025 - 14:34 CEST

Monitoring

Our monitoring shows that the issue is currently mitigated for our users.
We will, however, keep this incident open until our third party provider confirms permanent fix.
Posted Oct 09, 2025 - 13:20 CEST

Update

Our third party provider is still investigating and working on a mitigating the issue on their end that is causing a service disruption in our product.

We will update here as soon as we receive additional information from our provider.
Posted Oct 09, 2025 - 11:36 CEST

Identified

Our third party provider is still investigating and working on a mitigating the issue on their end that is causing a service disruption in our product.

We will update here as soon as we receive additional information from our provider.
Posted Oct 09, 2025 - 11:26 CEST

Investigating

We are currently experiencing a service disruption due to an incident at one of our third-party providers.

We will update here as soon as we receive additional information from our provider.
Posted Oct 09, 2025 - 10:47 CEST
This incident affected: Web and Open API.