Degraded performance for some Planday accounts

Incident Report for Planday

Resolved

This incident has been resolved.
Posted Feb 23, 2021 - 16:04 CET

Monitoring

Service has been restored for the subset of customers experiencing intermittent performance issues.
We will continue to monitor performance for the next 24 hours.
Posted Feb 22, 2021 - 16:04 CET

Identified

The issue has been identified and we're working on mitigating impact for affected customers.
Posted Feb 22, 2021 - 14:58 CET

Investigating

We're sorry to report that some Planday accounts might experience a re-occurrence of degraded performance.
Our team is working to mitigate impact.
We will send an additional update in 30 minutes or as events warrant.
Posted Feb 22, 2021 - 14:22 CET

Monitoring

Impact has been mitigated for the subset of customers affected by this issue.
Posted Feb 22, 2021 - 12:31 CET

Investigating

Some Planday accounts are experiencing degraded performance.
Our team is working to identify the root cause and implement a solution.
We will send an additional update in 30 minutes or as events warrant.
Posted Feb 22, 2021 - 12:00 CET
This incident affected: Web.