Service Disruption caused by Third-Party (Portals inaccessible)

Incident Report for Planday

Resolved

The incident has been resolved.

Posted May 13, 2022 - 13:25 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 13, 2022 - 11:49 CEST

Identified

The fix previously deployed didn't mitigate the impact for all customers. The team is working to implement an additional fix.

Posted May 13, 2022 - 11:13 CEST

Monitoring

A fix has been implement and we are monitoring the results.

Posted May 13, 2022 - 10:46 CEST

Investigating

We are currently experiencing a service disruption due to an incident at one of our third-party providers. This is causing issues for some portals to access their schedules.

We will update this page as events warrant.

Posted May 13, 2022 - 10:37 CEST

This incident affected: Web, Punch Clock, Mobile App - iOS, Mobile App - Android, Mobile Kiosk App, and Open API.