Problems loading some accounts

Incident Report for Planday

Resolved

This incident has been resolved.

Posted Apr 20, 2021 - 18:44 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 20, 2021 - 18:09 CEST

Identified

The issue has been identified and a fix is being implemented to mitigate impact for our customers.

Posted Apr 20, 2021 - 17:50 CEST

Update

We are continuing to investigate this issue.

Posted Apr 20, 2021 - 17:36 CEST

Investigating

We’re sorry to report that some users might experience their Planday accounts not loading properly.
Our team is working to identify the root cause and implement a solution.

Posted Apr 20, 2021 - 16:50 CEST

This incident affected: Web, Mobile App - iOS, and Mobile App - Android.