Degraded performance in some parts of our product

Incident Report for Planday

Resolved

This incident has been resolved.

Posted Nov 09, 2026 - 17:00 CET

Monitoring

A fix has been implemented. The service should be fully operational again.

Posted Nov 09, 2026 - 16:38 CET

Update

We are continuing our investigation into the performance issues and will provide an update as soon as further information becomes available. We have identified and added mobile app and Punchclock as affected components.

Posted Nov 09, 2026 - 16:15 CET

Update

We are continuing to investigate this issue.

Posted Nov 09, 2026 - 16:03 CET

Investigating

Some customers may currently be experiencing degraded performance on some parts of the product.
The team is currently investigating the issue.

We will update in 30 minutes or as events warrant.

Posted Nov 09, 2026 - 15:54 CET

This incident affected: Web, Punch Clock, Mobile App - iOS, and Mobile App - Android.