Slow response time to chat messages

Incident Report for Planday

Resolved

Our third-party service provider has confirmed that the underlying issue is fully resolved. Chat functionality is now operating normally.

We are currently addressing a backlog of customer inquiries and messages received during the service interruption. Our team is working through these as quickly as possible. We appreciate your patience as we return to standard response times.

Posted Jan 05, 2026 - 16:20 CET

Identified

You may experience longer response times to chat messages due to an incident at our third party provider's.

Posted Jan 05, 2026 - 15:54 CET

This incident affected: Help Chat.