Issues with SMS and messages sent via web - affecting some accounts

Incident Report for Planday

Resolved

This incident has been resolved.

Posted Nov 20, 2020 - 00:15 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 19, 2020 - 23:51 CET

Investigating

We’re very sorry to report that a number of Planday accounts are experiencing issues with SMS and messages sent via web right now.
Our team is working to identify the root cause and mitigate impact.
We will send an additional update in 60 minutes or as events warrant.
In the meantime, please use Planday's mobile app for sending SMS and messages.

Posted Nov 19, 2020 - 23:24 CET