Third party incident - Degraded performance for all accounts

Incident Report for Planday

Resolved

Our provider has mitigated the networking issue. Our systems are back online. Thank you so much for hanging in there.
Posted May 02, 2019 - 23:56 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 02, 2019 - 23:23 CEST

Investigating

We are sorry to say that the performance issues earlier, caused by a third party, has not yet been resolved. There will be an update in 15 min.

We apologise for the inconvenience.
Posted May 02, 2019 - 23:02 CEST
This incident affected: Web, Punch Clock, Mobile App - iOS, Mobile App - Android, Mobile Kiosk App, and Help Chat.