Degraded performance for all accounts due to a third party incident

Incident Report for Planday

Resolved

The maintenance is completed successfully and we are monitoring our system. We apologise for the inconvenience this has caused and thank you for your patience.
Posted Sep 19, 2019 - 20:33 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 19, 2019 - 19:41 CEST

Identified

We will restart some servers, to ensure smooth traffic. We apologise for the inconvenience.
Posted Sep 19, 2019 - 17:13 CEST

Monitoring

Our provider has implemented a fix and we are monitoring the results.
Posted Sep 19, 2019 - 17:05 CEST

Update

After further investigation, we have discovered that the issues we are experiencing, are due to an incident at one of our providers.
Fixing this is our #1 priority right now. We greatly appreciate your patience.
Posted Sep 19, 2019 - 16:41 CEST

Investigating

We’re very sorry to say that a large number of Planday accounts are experiencing degraded performance an timeout errors at the moment. Fixing this is our #1 priority right now. We greatly appreciate your patience.
Posted Sep 19, 2019 - 16:24 CEST
This incident affected: Web, Punch Clock, Mobile App - iOS, Mobile App - Android, and Mobile Kiosk App.