The maintenance is completed successfully and we are monitoring our system. We apologise for the inconvenience this has caused and thank you for your patience.
Posted Sep 19, 2019 - 20:33 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 19, 2019 - 19:41 CEST
Identified
We will restart some servers, to ensure smooth traffic. We apologise for the inconvenience.
Posted Sep 19, 2019 - 17:13 CEST
Monitoring
Our provider has implemented a fix and we are monitoring the results.
Posted Sep 19, 2019 - 17:05 CEST
Update
After further investigation, we have discovered that the issues we are experiencing, are due to an incident at one of our providers. Fixing this is our #1 priority right now. We greatly appreciate your patience.
Posted Sep 19, 2019 - 16:41 CEST
Investigating
We’re very sorry to say that a large number of Planday accounts are experiencing degraded performance an timeout errors at the moment. Fixing this is our #1 priority right now. We greatly appreciate your patience.
Posted Sep 19, 2019 - 16:24 CEST
This incident affected: Mobile App (Mobile App - iOS, Mobile App - Android, Kiosk App) and Planday Web, Punch Clock, API.